Privacy Policy

Cleopatra's Cleaning LLC respects the privacy of its clients and is committed to protecting the personal information provided to us. This Privacy Policy explains what information we may receive, how we use it, when it may be shared, and how long it may be retained.

1. Information We Receive

Cleopatra's Cleaning LLC does not collect personal information beyond what is reasonably necessary to provide cleaning services, communicate with clients, schedule appointments, prepare estimates, issue invoices, and process payments.

Depending on how a client contacts or hires us, the information provided may include:

• Name
• Telephone number
• Email address
• Service address
• Requested cleaning service
• Appointment date and access instructions
• Information included in a contact or estimate request
• Billing and transaction information
• Communications relating to the requested service

Clients should not provide sensitive personal information that is unrelated to the cleaning service.

2. Payment Information

Payments may be processed through a third-party payment processor. Cleopatra's Cleaning LLC does not intend to directly store complete credit card or debit card numbers, security codes, or online banking credentials.

Payment information submitted through a third-party payment service is processed according to that provider's privacy policy and security practices. Cleopatra's Cleaning LLC may receive limited transaction information, such as:

• Client name
• Payment amount
• Payment date
• Payment status
• Invoice or transaction number
• Last digits or type of payment method, when provided by the processor

This information may be retained only as reasonably necessary to confirm payment, maintain accounting records, respond to disputes, issue refunds, prevent fraud, or comply with applicable legal and tax obligations.

3. How Information Is Used

Information provided by clients may be used to:

• Respond to questions and estimate requests
• Schedule, confirm, change, or cancel cleaning appointments
• Identify the property where services will be performed
• Communicate about arrival times, access, instructions, or service concerns
• Prepare estimates, invoices, receipts, or payment confirmations
• Process payments and refunds
• Maintain necessary business and accounting records
• Resolve complaints, payment disputes, property claims, or service issues
• Protect the safety, rights, property, and legal interests of clients, employees, contractors, and Cleopatra's Cleaning LLC
• Comply with applicable laws, court orders, insurance requirements, or government requests

Information will not be used for unrelated purposes without the client's consent unless permitted or required by law.

4. No Sale of Personal Information

Cleopatra's Cleaning LLC does not sell, rent, trade, or exchange clients' personal information for money or commercial benefit.

Client information is not used for third-party targeted advertising.

5. Sharing of Information

Cleopatra's Cleaning LLC may share limited information only when reasonably necessary with:

• Payment processors
• Website hosting, email, scheduling, invoicing, or communication providers
• Employees or authorized contractors assigned to perform the requested service
• Accountants, insurers, attorneys, or professional advisers
• Government agencies, courts, or law-enforcement authorities when legally required
• Other parties when necessary to prevent fraud, protect safety, enforce an agreement, or defend a legal claim

Service providers are expected to use the information only for the services they perform and to maintain appropriate safeguards.

6. Service Addresses and Access Information

A client may provide an address, entry instructions, gate code, alarm instructions, key information, or other property-access details necessary to perform the cleaning service.

Access information will be used only for the authorized service. Clients should avoid sending permanent door, alarm, or lock codes through unsecured messages whenever possible. Temporary codes are recommended.

Cleopatra's Cleaning LLC will take reasonable measures to limit access to this information to personnel who need it to perform the scheduled service.

7. Photographs and Videos

Cleopatra's Cleaning LLC will not use photographs or videos of a client's home, office, personal belongings, or property for advertising, social media, or promotional purposes without permission.

Photographs may be taken without promotional use when reasonably necessary to document:

• Pre-existing property conditions
• Completed work
• Damage or safety concerns
• Items requiring clarification
• A client complaint, insurance matter, or payment dispute

Such images will be handled as confidential service records and retained only as reasonably necessary for the relevant purpose.

8. Data Retention and Disposal

Cleopatra's Cleaning LLC retains personal information only for as long as reasonably necessary to:

• Complete the requested service
• Process or verify payment
• Maintain required tax, accounting, insurance, and business records
• Respond to complaints, chargebacks, disputes, or legal claims
• Meet applicable legal obligations

Information that is no longer reasonably needed will be securely deleted, destroyed, or rendered unreadable when practicable.

Some records may need to be retained after a cleaning service is completed when required for accounting, tax, insurance, fraud-prevention, contractual, or legal purposes.

9. Security

Cleopatra's Cleaning LLC uses reasonable administrative, physical, and technical safeguards appropriate to the size and nature of the business and the information handled.

However, no website, email system, text message, electronic transmission, or storage method can be guaranteed to be completely secure. Clients should avoid sending full payment card numbers, Social Security numbers, passwords, medical information, or other highly sensitive information by email, text message, or contact form.

10. Cookies, Analytics, and Website Technology

Cleopatra's Cleaning LLC does not intentionally use website information to sell personal data or create advertising profiles.

The website, hosting provider, security tools, or contact-form system may automatically process limited technical information needed to operate and secure the website, such as IP address, browser type, device information, timestamps, and error or security logs.

If Cleopatra's Cleaning LLC later adds analytics, advertising cookies, online accounts, or additional tracking technologies, this Privacy Policy should be updated and any legally required notices or consent options will be provided.

11. Children's Privacy

The website and cleaning services are intended for adults and are not directed to children under 18. Cleopatra's Cleaning LLC does not knowingly request personal information directly from children.

12. Client Privacy Requests

Clients may contact Cleopatra's Cleaning LLC to request reasonable access to, correction of, or deletion of personal information maintained by the company.

Certain information may not be deleted immediately when it must be retained to complete a service, process a payment, maintain accounting or tax records, prevent fraud, respond to a dispute, comply with the law, or protect legal rights.

Before responding to a request, Cleopatra's Cleaning LLC may take reasonable steps to verify the identity of the requester.

Privacy requests may be submitted using the contact information below:

13. Third-Party Websites and Services

The website may include links to or integrations with third-party services, including payment, review, mapping, scheduling, or social-media services.

Cleopatra's Cleaning LLC does not control the privacy or security practices of those third parties. Information submitted directly to a third-party provider is governed by that provider's own terms and privacy policy.

14. Legal Disclosure

Cleopatra's Cleaning LLC may preserve or disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, investigate suspected fraud, enforce service agreements, protect the safety or property of others, or establish, exercise, or defend legal claims.

15. Changes to This Privacy Policy

Cleopatra's Cleaning LLC may update this Privacy Policy when its services, payment methods, website practices, or legal obligations change.

The revised version will be posted on the website with an updated effective date. Continued use of the website or services after an update is posted constitutes acknowledgment of the revised Policy to the extent permitted by law.

This Privacy Policy is subject to change at any time.

16. Contact Us

Questions or concerns regarding this Privacy Policy may be directed to: