Terms of Service

These Terms of Service apply to residential and commercial cleaning services provided by Cleopatra's Cleaning LLC. By scheduling, confirming, or receiving a cleaning service, the client acknowledges and agrees to the following terms.

Important Service Information

Cleaning Supplies

Cleopatra's Cleaning LLC provides the standard cleaning products and equipment necessary to complete the scheduled service.

Clients must inform Cleopatra's Cleaning LLC in advance of any allergies, sensitivities, surface-care requirements, or requests to use specific products.

When a client requests that our cleaning professionals use a product or piece of equipment supplied by the client, Cleopatra's Cleaning LLC is not responsible for damage, discoloration, deterioration, or other results caused by that client-supplied product or equipment.

Arrival Window

Scheduled appointment times are estimated arrival windows and not guaranteed exact arrival times.

For appointments scheduled at the beginning of the workday, clients should allow an arrival window of approximately 30 minutes. Appointments scheduled later in the day may require an arrival window of up to two hours due to traffic, weather, the condition of earlier properties, and other circumstances outside our control.

When possible, the cleaning team will contact the client when traveling to the property.

Estimated Cleaning Time

Cleaning estimates are based on the information provided by the client and assume that the property is in a reasonably maintained condition.

When the property requires more time or attention than originally described, Cleopatra's Cleaning LLC may:

• Offer additional cleaning time at the applicable hourly rate
• Prioritize the areas selected by the client
• Adjust the service price with the client's authorization
• Reschedule part of the service
• Decline to perform work that is unsafe or substantially outside the agreed scope

Cleaning Service Terms

1. Appointment Confirmation

Submitting a booking request through the website, by telephone, by text message, or by email does not automatically guarantee the requested appointment date or time.

An appointment is considered confirmed only after Cleopatra's Cleaning LLC communicates confirmation to the client.

The client is responsible for providing accurate contact information, service details, property information, access instructions, and any special requests before the appointment.

2. Client Cancellations and Rescheduling

Clients may cancel or reschedule an appointment by contacting Cleopatra's Cleaning LLC as soon as possible.

Same-Day Cancellation

When a client cancels on the scheduled service date, Cleopatra's Cleaning LLC may charge a cancellation fee equal to 50% of the scheduled service price.

The same charge may apply when:

• The cleaning team arrives but cannot access the property
• The client is unavailable and has not provided entry instructions
• Keys, access codes, gate instructions, or building permissions have not been provided
• Running water or working electricity is unavailable
• An unsafe condition prevents the cleaning team from performing the service
• The client requests that the cleaning team leave before the service begins for reasons unrelated to Cleopatra's Cleaning LLC

The cancellation fee helps compensate for the time reserved, employee scheduling, transportation, and the loss of the appointment opportunity.

Cleopatra's Cleaning LLC may waive or reduce the cancellation fee at its discretion in cases involving documented emergencies or exceptional circumstances.

3. Cancellation or Rescheduling by Cleopatra's Cleaning LLC

Cleopatra's Cleaning LLC may occasionally need to cancel, delay, or reschedule an appointment because of employee illness, personnel availability, weather, vehicle problems, safety concerns, emergencies, or other unexpected circumstances.

When Cleopatra's Cleaning LLC cancels an appointment or changes the scheduled service date because the assigned personnel are unavailable or because of circumstances within the company's responsibility, the client will receive a 10% discount on the client's next completed cleaning service.

The following conditions apply:

• The discount applies to one future completed cleaning service
• The discount is calculated from the service subtotal before taxes, parking charges, gratuities, or additional fees
• The discount cannot be exchanged for cash
• The discount cannot be combined with another promotion unless Cleopatra's Cleaning LLC approves it
• The discount is not transferable to another client
• The discount does not apply when the appointment is changed at the client's request

The 10% discount will generally not apply when a service must be cancelled or rescheduled because of severe weather, natural disasters, government restrictions, inaccessible roads, utility outages, dangerous property conditions, or other circumstances outside the reasonable control of Cleopatra's Cleaning LLC.

4. Property Access

The client must provide safe and timely access to the property.

When the client will not be present, the client must provide any required keys, access codes, parking instructions, alarm instructions, building permissions, gate codes, or other entry information before the appointment.

Cleopatra's Cleaning LLC is not responsible for delays or incomplete services caused by incorrect or missing access information.

A lockout or inability to access the property on the scheduled service date may be treated as a same-day cancellation and may result in a charge equal to 50% of the scheduled service price.

5. Water, Electricity, and Working Conditions

The property must have running water, working electricity, adequate lighting, and a reasonably safe indoor temperature.

Cleopatra's Cleaning LLC may decline or discontinue a service when these basic conditions are unavailable.

The client is responsible for notifying Cleopatra's Cleaning LLC before the appointment of any damaged outlets, plumbing problems, broken fixtures, loose flooring, unstable furniture, exposed wiring, hazardous materials, or other conditions that could affect the safety of the cleaning team.

6. Cleaning Products and Equipment

Cleopatra's Cleaning LLC provides standard cleaning products and most equipment required for regular cleaning services.

Our cleaning professionals are not permitted to climb higher than the safe working height established by the company. They may use an approved step stool but may not climb on furniture, countertops, unstable ladders, or other unsafe surfaces.

The company may decline to use a client-supplied product when:

• The product is unlabeled
• Instructions are unavailable
• The product appears damaged or expired
• The product may create unsafe fumes
• The product may damage the surface
• The product must be mixed with another chemical
• The cleaning professional is not trained to use it

Cleopatra's Cleaning LLC does not guarantee results from products or equipment supplied by the client.

7. Service Scope and Price Adjustments

Service prices are based on the information provided by the client, the size of the property, the selected service, the estimated condition of the property, and the requested cleaning tasks.

Additional charges may apply when:

• The property is significantly larger than described
• The condition is substantially heavier than expected
• There is excessive buildup, grease, pet hair, clutter, debris, or staining
• Additional rooms or areas are requested
• The client adds tasks not included in the confirmed service
• Specialty products or equipment are required
• The service takes substantially longer than estimated

Cleopatra's Cleaning LLC will make a reasonable effort to inform the client before performing work that will result in an additional charge.

When there is not enough time to complete all requested tasks, the client may be asked to select priority areas or authorize additional cleaning time.

8. Satisfaction Guarantee

Cleopatra's Cleaning LLC is committed to providing professional and careful cleaning services.

Any concern regarding the quality of a completed service must be reported within 24 hours after the service is completed.

The client may report a concern by telephone, text message, email, or another communication method approved by Cleopatra's Cleaning LLC.

When a reported concern is covered by the service guarantee, Cleopatra's Cleaning LLC may inspect the affected area and return to correct the reasonable cleaning issue as scheduling permits.

The satisfaction guarantee does not provide an automatic refund and does not apply when:

• The concern is reported more than 24 hours after the service
• Someone entered or used the cleaned area after the service
• Children, occupants, contractors, visitors, or pets changed the condition of the area
• The result is affected by permanent staining, damage, deterioration, wear, corrosion, mold, mildew, or mineral buildup
• The client declined a recommended service or additional cleaning time
• The client requested an hourly or limited-area service
• The client prevented the cleaning team from completing the work
• The requested result was not reasonably achievable through normal cleaning

The company's preferred remedy is to correct the affected area rather than provide a monetary refund.

9. Breakage and Property Damage

Cleopatra's Cleaning LLC trains its cleaning professionals to handle the client's property with reasonable care. However, accidents may occasionally occur.

The client must report visible damage within 24 hours after the service. Reports should include photographs, a description of the item, and any available receipt, replacement estimate, or proof of value.

Cleopatra's Cleaning LLC will investigate the report and determine an appropriate resolution based on the circumstances, available documentation, the condition of the item, and any applicable insurance coverage.

Cleopatra's Cleaning LLC is not responsible for damage involving:

• Items that were already broken, cracked, loose, unstable, or improperly installed
• Normal wear and tear
• Items secured with weak, deteriorated, or temporary fasteners
• Delicate items left in areas that must be cleaned
• Damage caused by a product or equipment supplied by the client
• Items affected by manufacturing defects
• Damage caused by pets, occupants, contractors, or third parties
• Items that the client instructed the cleaning professional to move or clean after being warned of the risk

Irreplaceable, antique, collectible, sentimental, fragile, or unusually valuable items should be removed or identified before service begins. Cleopatra's Cleaning LLC may decline to touch or move such items.

10. Valuables and Personal Property

Clients should secure cash, jewelry, medications, firearms, confidential documents, electronic devices, collectibles, and other valuable or sensitive property before the cleaning appointment.

When valuables are left in an area to be cleaned, the cleaning professional may clean around them instead of moving them.

Any suspected theft should be reported promptly to Cleopatra's Cleaning LLC. The client may also be required to file a police report so that the matter can be properly documented and investigated.

Cleopatra's Cleaning LLC does not guarantee reimbursement unless responsibility is established through the company's investigation or applicable insurance process.

11. Safety and Right to Refuse Service

Cleopatra's Cleaning LLC may refuse, stop, or reschedule a service when the property or situation presents a health, safety, legal, or security concern.

Unsafe conditions may include, but are not limited to:

• Aggressive animals
• Threatening, abusive, discriminatory, or inappropriate conduct
• Exposed needles, weapons, or drug-related materials
• Human or animal waste outside the scope of the scheduled service
• Mold or suspected hazardous materials
• Pest or insect infestations
• Hoarding conditions
• Excessive clutter that prevents safe movement
• Structural hazards
• Exposed electrical wiring
• Dangerous fumes or chemicals
• Uncontrolled bodily fluids
• Illegal activity
• Extreme indoor temperatures
• Any condition that places the cleaning team at unreasonable risk

When the unsafe condition was not disclosed before the appointment, the same-day cancellation charge may apply.

12. Employee Conduct and Safety

Clients must treat Cleopatra's Cleaning LLC employees and contractors respectfully and provide a workplace free from harassment, threats, discrimination, intimidation, or inappropriate behavior.

Cleopatra's Cleaning LLC may immediately remove its personnel from a property if a cleaning professional feels unsafe, threatened, harassed, or unable to complete the service safely.

Depending on the circumstances, the service may be charged based on the work already completed, or the same-day cancellation policy may apply.

13. Pets

Cleopatra's Cleaning LLC is happy to work in homes with pets.

The client must disclose the presence of pets and secure any animal that may be anxious, aggressive, territorial, likely to escape, or likely to interfere with the cleaning service.

Cleopatra's Cleaning LLC is not responsible for a pet escaping when the client failed to secure the animal or failed to provide appropriate instructions.

When a pet creates a safety concern, the cleaning team may leave the property. The client may be charged for the work already completed, and the same-day cancellation policy may apply.

14. Clutter and Personal Items

Clients should remove unnecessary items from floors, furniture, countertops, sinks, and other surfaces before the cleaning appointment.

Cleaning professionals are not responsible for organizing large amounts of personal property unless organizing services were specifically included in the appointment.

When clutter prevents access to a surface or area, the cleaning professional may:

• Clean around the items
• Place the items together in a reasonable location
• Skip the affected area
• Ask the client to select another cleaning priority

Cleopatra's Cleaning LLC is not responsible for misplaced items when the cleaning team must move excessive clutter to access the area.

15. Dishes

Dishwashing is not included in a standard cleaning service unless specifically requested and confirmed.

When dishwashing is added, it may require additional time and may reduce the amount of time available for other cleaning tasks.

For safety and organizational reasons, cleaning professionals may wash or place dishes in a designated drying area but are not required to place dishes inside cabinets, drawers, or storage areas.

Additional charges may apply for excessive dishes.

16. Heavy Items and Furniture

For safety and liability reasons, Cleopatra's Cleaning LLC personnel are not required to lift or move heavy furniture, appliances, boxes, mattresses, exercise equipment, or other heavy objects.

Cleaning professionals may clean around or underneath an item only when it can be moved safely by one person without risk of injury or property damage.

The client should arrange for heavy items to be moved before the appointment when cleaning underneath or behind them is requested.

17. Specialty Surfaces and Conditions

Cleopatra's Cleaning LLC cannot guarantee complete restoration or removal of permanent stains, discoloration, corrosion, hard-water buildup, damaged grout, deteriorated caulking, scratches, etching, rust, mold, mildew, or other conditions requiring repair or specialized restoration.

Results are not guaranteed for specialty or delicate items such as:

• Mini-blinds
• Chandeliers
• High or vaulted ceiling fixtures
• Severely stained grout
• Natural stone
• Unsealed surfaces
• Damaged stainless steel
• Aged or damaged wood
• Worn flooring
• Surfaces previously damaged by chemicals

Cleopatra's Cleaning LLC provides cleaning services and does not provide professional mold remediation, pest control, biohazard remediation, construction repair, plumbing, electrical work, or restoration services unless separately agreed in writing.

18. Parking and Access Charges

The client is responsible for informing Cleopatra's Cleaning LLC of parking restrictions, permit requirements, gated access, loading-zone restrictions, or building-entry fees.

When free and reasonably accessible parking is unavailable, the client may be responsible for parking fees, tolls, valet charges, permit charges, or other access-related expenses.

Any standard parking or access fee will be communicated whenever reasonably possible.

19. Direct Hiring of Cleaning Personnel

Cleopatra's Cleaning LLC invests time and resources in recruiting, screening, training, scheduling, and managing its cleaning professionals.

Clients may not directly hire, independently contract with, or solicit a current Cleopatra's Cleaning LLC cleaning professional to provide services outside the company without prior written authorization from Cleopatra's Cleaning LLC.

This restriction applies during the client's service relationship with Cleopatra's Cleaning LLC and for a period of 12 months after the cleaning professional's last service at the client's property.

When a client wishes to hire a cleaning professional directly, the client should contact Cleopatra's Cleaning LLC to discuss whether a reasonable placement or referral arrangement is available.

Any referral fee or remedy must be communicated and agreed upon in writing and will be applied only to the extent permitted by applicable law.

20. Photos and Service Documentation

Cleopatra's Cleaning LLC may document the condition of a property before, during, or after a cleaning service when reasonably necessary to:

• Record pre-existing damage
• Document an unsafe condition
• Confirm completion of requested work
• Investigate a complaint
• Support an insurance claim
• Protect the client and the company

Service documentation will not be used for public advertising without the client's permission when the property or client can be identified.

21. Payment

Payment is due according to the payment arrangement communicated when the appointment is confirmed.

The client authorizes Cleopatra's Cleaning LLC to charge the agreed payment method for:

• Completed cleaning services
• Approved additional time or services
• Applicable same-day cancellation charges
• Lockout charges
• Parking or access fees
• Other charges authorized under these Terms

The client must promptly notify Cleopatra's Cleaning LLC of any payment concern.

Failure to pay an outstanding balance may result in suspension or cancellation of future services.

22. Recurring Services

Recurring cleaning appointments are reserved based on the agreed frequency but may be affected by holidays, employee availability, severe weather, or scheduling changes.

Prices for recurring services are based partly on the expected frequency of cleaning. When appointments are repeatedly skipped, postponed, or cancelled, the condition of the property may require additional time or a different service price.

Cleopatra's Cleaning LLC may adjust recurring-service pricing after providing reasonable notice to the client.

Either the client or Cleopatra's Cleaning LLC may discontinue recurring services by providing reasonable notice. Outstanding charges remain payable after cancellation.

23. Communication Consent

By providing a telephone number or email address, the client authorizes Cleopatra's Cleaning LLC to communicate regarding appointments, arrival notices, confirmations, payment matters, service updates, estimates, and customer-service concerns.

The client is responsible for keeping contact information current.

Marketing communications will be sent only as permitted by applicable law, and the client may request to stop receiving promotional messages.

24. Limitation of Responsibility

Cleopatra's Cleaning LLC will perform services with reasonable care but cannot guarantee that every stain, mark, buildup, odor, or condition can be completely removed.

To the extent permitted by applicable law, Cleopatra's Cleaning LLC is not responsible for indirect, incidental, special, or consequential damages arising from the cleaning service.

Nothing in these Terms is intended to eliminate rights or responsibilities that cannot legally be waived.

25. Changes to These Terms

Cleopatra's Cleaning LLC may update these Terms of Service periodically to reflect changes in company operations, pricing, services, safety procedures, or legal requirements.

The version in effect on the date of the client's confirmed appointment will generally apply to that service.

Material changes affecting recurring clients may be communicated by email, text message, website notice, invoice notice, or another reasonable method.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

27. Acceptance of Terms

By booking, confirming, paying for, or allowing Cleopatra's Cleaning LLC to begin a service, the client acknowledges that they have reviewed and accepted these Terms of Service.

Questions regarding these Terms may be submitted directly to Cleopatra's Cleaning LLC using the contact information published on the company's website.

Website Terms of Use

1. Website Use

The Cleopatra's Cleaning LLC website is provided for general information, service inquiries, estimates, appointment requests, and communication with the company.

By accessing or using the website, visitors agree to use it only for lawful purposes.

2. Website Content

Website content may include descriptions of services, photographs, pricing information, estimates, promotions, blog articles, customer reviews, and other general information.

Although Cleopatra's Cleaning LLC makes reasonable efforts to keep website information accurate, website content may occasionally contain typographical errors, outdated information, incomplete descriptions, or technical inaccuracies.

Information displayed on the website does not create a binding service agreement until an appointment, scope of work, and price have been confirmed by Cleopatra's Cleaning LLC.

3. Intellectual Property

Unless otherwise stated, the website design, text, graphics, logos, photographs, service descriptions, and other original content are owned by or licensed to Cleopatra's Cleaning LLC.

Website visitors may view the content for personal and noncommercial purposes.

Without written permission, visitors may not:

• Copy or reproduce substantial portions of the website
• Use website content for commercial purposes
• Remove copyright, trademark, or ownership notices
• Misrepresent Cleopatra's Cleaning LLC content as their own
• Attempt to reverse engineer website software
• Republish or distribute website materials

4. Third-Party Links

The website may contain links to payment processors, review platforms, social-media services, maps, scheduling providers, or other third-party websites.

Cleopatra's Cleaning LLC does not control these third-party services and is not responsible for their content, security, privacy practices, availability, or performance.

Use of a third-party service is subject to that provider's separate terms and privacy policies.

5. Website Availability

Cleopatra's Cleaning LLC does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may be temporarily unavailable because of maintenance, hosting problems, internet outages, security concerns, or circumstances outside the company's control.

6. Website Disclaimer

Website materials are provided for general informational purposes.

To the extent permitted by applicable law, Cleopatra's Cleaning LLC does not make warranties regarding the completeness, accuracy, reliability, or availability of website content.

Service results, cleaning times, prices, and availability may vary depending on the property, requested work, location, scheduling, and other circumstances.

7. Website Changes

Cleopatra's Cleaning LLC may modify, remove, or update website content and these Website Terms of Use at any time.

Continued use of the website after an update constitutes acceptance of the revised Website Terms.